Customer Services Officer

Job Description

• Supports the provision of safe, patient and family focused quality care.
• Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care
• Assists in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.
• Supports the successful achievements of Clinic Operations strategic goals.
• Demonstrates knowledge of all hospital services and facilities.
• Supports the provision of safe, patient and family focused quality care.
• Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.

KEY RESPONSIBILITIES AND DUTIES:

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Experience:

• Exposure to / experience with customer service principles
• Experience with clinical procedures desirable.
• Medical Terminology / or exposure to medical environment
• Previous cashiering experience

COMPETENCIES:

• Accountability & Role Understanding with Accreditation Knowledge
• Adaptability & Resilience
• Talent Management and Development
• Compassionate and Effective Communication
• Teamwork and Relationship Building with Cultural Alignment