Job Description

The Customer Service Representative will resolve queries / complaints, customer relationship management, organize corporate wellness events and documenting customer requests. And assist insurance agents and sales representatives in resolving customer complaints.

Responsibilities

· Learn and understand company insurance products

· Answer incoming call centre questions or queries received through social media and websites about insurance policies and insurance coverage issues.

· Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.

· Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.

· Manage customer complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issues have been resolved.

· Organize corporate wellness events for clients and demonstrate strong relationship management skills.

Qualifications

Education & Experience:

· High school diploma or GED.

· 2-3 years of customer support experience or experience as a Customer Service Representative.

· In-depth knowledge of insurance products and policy benefits and knowledge of database software.

· Ability to explain detailed policy concepts in a simple way

· Ability to deliver high level of quality in all aspects of work performance and client service.

· Ability to maintain strong working relationships and works well in teams and individual.