Job Description

Key Duties

• Provide excellent customer service to patients and visitors.
• Assist patients at the helpdesk with inquiries and guidance.
• Manage patient admission and registration processes.
• Handle patient billing and discharge procedures.
• Coordinate with insurance providers for approvals and claims.
• Ensure accurate patient records and billing documentation.
• Resolve patient concerns professionally and efficiently.
• Maintain confidentiality and comply with hospital policies.

Qualifications & Skills

• UAE National with a Family Book.
• Bachelor’s degree in Accountancy, Business Administration, Medical Science, Health Services Administration, or a related field.
• Minimum 1 year of experience in medical facility administration (Freshers may also apply).
• Hands-on experience with health insurance billing and approval processes.
• Knowledge of medical terminology.
• Fluency in English is required; Arabic language skills are an advantage.
• Strong computer literacy and proficiency in MS Office applications.
• Excellent communication, organizational, and customer service skills.