Job Description

Job Description

Supervise day-today activities of the Clinic and improve the process capability. Executes all operational processes in line with the Branch Manager and monitors effectiveness.

Responsibilities

• Supervise and co-ordinate all activities with various departments and patients and their attendants
• Responsible for supervising, preparation of duty schedule, daily assignment and other administrative task
• Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
• Actively manage patient  complaints
• Makes changes in staff as needed to accommodate patient volume
• Supervise the work flow within the clinic including patient registration
• Responsible for staff performance evaluation and continuous staff development  and training programs
• Overview and manage facility’s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed
• Manage front desk practice correspondence and  administration
• Ensure staff operate within company policy and procedure
• Work towards achieving the best when it comes to the number of visits at the Centre
• Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation
• Act as a troubleshooter and investigator as and when required
• Monitor all the reception staffs and get firsthand information
• Take extra care of any VIP patient and keep the Branch Manager updated
• Build and promote the image of the facility
• Act as a coordinator between patient, doctor and administration department
• Explain services available and need for the proper use of it
• Be updated about the accepted insurance cards in the Clinic

Qualifications

Any bachelor’s degree preferred

Minimum 2-4 years in a similar organization