• Gained hands-on training in bookkeeping, control accounts, company accounts, and final accounts.
• Completed practical assignments on QuickBooks bookkeeping & payroll (Certification Level 1 & 2), Xero Payroll & Advisor, and Sage (Accounts, Payroll, Sage 50).
• Applied advanced Excel (formulas, PivotTables, dashboards, data analysis) for financial reporting and reconciliations.
• Worked with VAT, CIS, and compliance processes, preparing accurate returns and supporting statutory requirements.
• Earned CPD credits in bookkeeping, payroll, and accounting software.

• Processed 200+ invoices daily ensuring GST compliance for import/export transactions.
• Reduced invoice cycle time by 20% through Excel automation.
• Maintained 100% ledger accuracy for 8 consecutive months.
• Assisted in audit preparation with zero non-compliance findings.

• Prepared GL entries, trial balances, and SME cash flow statements.
• Supported GST & VAT returns, payroll processing, and income tax filings.
• Reduced payroll errors by 90% through Excel-based automation.
• Produced audit-ready financial statements ahead of deadlines.

Led a team of 15+ staff during high-volume shifts, ensuring timely service (under 10 minutes) and high guest satisfaction.
Increased year-over-year sales by 15% through strategic upselling and cross-selling initiatives.
Reduced order errors by 20% through improved internal communication and process efficiencies.
Trained and mentored new hires on customer service, compliance, and restaurant procedures.
Improved order delivery efficiency and achieved a 95% satisfaction score via guest survey feedback.