• Gained hands-on training in bookkeeping, control accounts, company accounts, and final accounts. • Completed practical assignments on QuickBooks bookkeeping & payroll (Certification Level 1 & 2), Xero Payroll & Advisor, and Sage (Accounts, Payroll, Sage 50). • Applied advanced Excel (formulas, PivotTables, dashboards, data analysis) for financial reporting and reconciliations. • Worked with VAT, CIS, and compliance processes, preparing accurate returns and supporting statutory requirements. • Earned CPD credits in bookkeeping, payroll, and accounting software.

• Processed 200+ invoices daily ensuring GST compliance for import/export transactions. • Reduced invoice cycle time by 20% through Excel automation. • Maintained 100% ledger accuracy for 8 consecutive months. • Assisted in audit preparation with zero non-compliance findings.

• Prepared GL entries, trial balances, and SME cash flow statements. • Supported GST & VAT returns, payroll processing, and income tax filings. • Reduced payroll errors by 90% through Excel-based automation. • Produced audit-ready financial statements ahead of deadlines.

Led a team of 15+ staff during high-volume shifts, ensuring timely service (under 10 minutes) and high guest satisfaction. Increased year-over-year sales by 15% through strategic upselling and cross-selling initiatives. Reduced order errors by 20% through improved internal communication and process efficiencies. Trained and mentored new hires on customer service, compliance, and restaurant procedures. Improved order delivery efficiency and achieved a 95% satisfaction score via guest survey feedback.