Mohammed Saif Zidan
About Candidate
Results driven Master of Hospital Administration (MHA) graduate with hands on experience in hospital operations, patient flow management, quality improvement, and cross-functional coordination across multi-specialty hospitals. Skilled in healthcare administration, NABH compliance, operational analytics, and process optimization, with practical exposure to HR administration, clinic operations, and patient centered service delivery. Proficient in Excel, Power BI, and healthcare analytics, with a strong commitment to improving operational efficiency and delivering high quality patient care.
Location
Education
I hold a Master of Hospital Administration (MHA) and graduated as a University Gold Medalist, gaining comprehensive knowledge in healthcare management, hospital operations, quality improvement, healthcare analytics, strategic planning, and healthcare regulations. The program provided extensive practical exposure through training in multi-specialty hospitals, where I developed hands-on experience in patient flow management, cross-functional coordination, NABH/JCI quality standards, operational efficiency, and process improvement. This academic foundation, combined with real-world hospital experience, has equipped me with the administrative, analytical, and communication skills required to support efficient healthcare operations while ensuring high standards of patient-centered care.
I hold a Bachelor's degree in Psychology, which provided me with a strong foundation in understanding human behavior, cognition, emotional well-being, and interpersonal relationships. Through this program, I developed skills in communication, empathy, behavioral assessment, critical thinking, and research methods. My academic background has enhanced my ability to build meaningful relationships, understand individual needs, and communicate effectively skills that are particularly valuable in healthcare, patient relations, customer service, and multidisciplinary team environments.
Work & Experience
Supported hospital operations by working on an Operating Theatre (OT) utilization improvement project, monitoring workflows across the pre-operative, intra-operative, and post-operative continuum. Assisted in analyzing operational data to identify process inefficiencies, contributed to workflow optimization initiatives, coordinated with multidisciplinary teams, and supported procurement and inventory management of OT consumables to ensure uninterrupted surgical services.
Gained comprehensive exposure to hospital administration through rotational training across multiple departments, supporting hospital operations, staff scheduling, cross-functional coordination, and quality improvement initiatives. Participated in NABH audit preparation, compliance activities, incident reporting, and patient safety programs while contributing to operational efficiency and administrative workflow management in a multi-specialty healthcare environment.
Supported day to day medical administration by assisting with patient flow management, OPD operations, queue management, and cross-departmental coordination. Gained practical exposure to hospital billing, expenditure tracking, resource allocation, and administrative processes while contributing to initiatives aimed at improving patient experience and operational efficiency.
As a Direct Therapist at Stepping Stones Center, I delivered individualized Applied Behavior Analysis (ABA) therapy to children with developmental and behavioral needs, implementing evidence-based intervention plans under the guidance of clinical supervisors. I monitored client progress through accurate behavioral data collection, collaborated closely with multidisciplinary teams and caregivers, and adapted therapeutic strategies to support each child's developmental goals. This role strengthened my communication, interpersonal, documentation, problem-solving, and patient-centered care skills while fostering empathy and the ability to build trusting relationships with children and their families.
