Chief Operations Officer - MEDCARE UAE 01/2020 - Present Operating 2 hospitals and 7 medical centers across the UAE • Ensured compliance with UAE regulators (MOHAP, DHA, DOH) and JCI accreditation, consistently passing audits and strengthening clinical governance frameworks. • Directed P&L, budgeting, cost optimization, and financial planning, reducing expenses by 15% while maintaining quality, resource efficiency, and operational excellence. • Spearheaded digital transformation through EHR/HIS integration, telehealth expansion, and AI-driven solutions, boosting workflow automation and patient access. • Implemented structured patient experience and quality improvement programs using feedback systems, KPI dashboards, and performance monitoring. • Built and developed high-performing teams, advancing leadership training, succession planning, and continuous learning while fostering innovation and service excellence. • Standardized SOPs and healthcare quality frameworks across facilities, enhancing compliance, consistency, scalability, and best-practice adoption. • Executed growth strategies and collaborated with marketing and business development teams, driving 10% market share increase, expanding patient acquisition, and ensuring sustainable business development. • Represented the organization in high-level negotiations with government bodies, regulators, investors, and banking partners to strengthen brand, market positioning, and strategic alliances.

Director of Operation - International Hospital UAE 01/2016 – 12/2019 • Managed and improved hospital and clinic operations nationwide, aligning all processes with the UAE's healthcare transformation goals and local regulatory standards (Ministry of Health and Prevention, Dubai Health Authority, Department of Health). • Acquired Joint Commission International (JCI) accreditation with strict adherence to WHO guidelines, enhancing clinical governance and quality assurance across the organization. • Developed and implemented talent strategies, including recruitment, retention, and performance management, and promoted leadership growth and clinical excellence among medical staff. • Leaded digital health initiatives, integrating electronic medical records (EMR) systems, AI diagnostic tools, and telemedicine platforms, ensuring cybersecurity, data privacy, and operational efficiency. • Expanded medical tourism and strategic partnerships, and established international insurance collaborations that increased revenue streams and strengthened the UAE's reputation as a global healthcare hub. • She established international collaborations with the World Health Organization, the United Nations, and other organizations to advance universal health coverage and the Sustainable Development Goals, and integrated global best practices into national healthcare policy. • Implemented operational excellence frameworks, enhancing patient flow, clinical outcomes, and overall service quality without overlapping operational strategies.

Executive Manage - Umayyads Spec. Hosp SYR 02/2012 – 12/2015 • Directed hospital-wide operations, ensuring compliance with international healthcare standards while enhancing patient safety, clinical governance, and service quality. • Managed financial planning, budgeting, and cost-optimization initiatives, improving operational efficiency and strengthening financial performance. • Led human capital strategies, including recruitment, continuous training, career development, and performance management, elevating staff competencies and leadership capabilities. • Implemented structured patient experience programs, improving satisfaction, loyalty, and overall quality of care delivery. • Spearheaded successful preparation for international accreditation, developing compliance frameworks, SOPs, and operational policies to ensure excellence. • Established KPI dashboards and Continuous Quality Improvement (CQI) systems, enabling data-driven decisions and measurable improvements across clinical and non-clinical units. • Directed hospital information systems (HIS/EMR) integration, procurement, and vendor management, optimizing workflows, supply chain resilience, and technology adoption. • Oversaw risk management, infection control, emergency preparedness, and business continuity planning, strengthening organizational resilience and patient trust. • Promoted hospital growth through community engagement, physician relations, and early medical tourism initiatives, enhancing institutional reputation and revenue streams.

Ops & Admin Manager - SYR - F&M - Kuwait ALSALAM Spec. Hosp 01/2008 – 01/2012 • Directed hospital operations across clinical, administrative, and support departments, ensuring strategic alignment and efficiency. • Managed budgets, procurement, and resources, achieving 12% cost reduction and stronger financial performance. • Reengineered patient intake/discharge workflows, reducing wait times by 30% and improving throughput. • Supervised and mentored staff, enhancing retention, competency, and SOP adherence. • Ensured regulatory compliance and accreditation readiness, passing audits with zero major findings. • Led emergency preparedness, infection control, business continuity, and IT/workflow integration for optimized operations. • Implemented patient feedback systems, KPI dashboards, and CQI processes, improving satisfaction and performance metrics. • Championed staff development, leadership programs, and growth initiatives, expanding outpatient services by 15%.