• Manage full pharmacy operations — dispensing, patient counseling, regulatory compliance — with zero critical dispensing errors recorded. • Sustained a 95% customer satisfaction rate; counseled patients on chronic disease management (hypertension, diabetes, dyslipidemia). • Conducted Drug Utilization Reviews (DUR), identified interactions, and collaborated with prescribers to optimize pharmacotherapy plans. • Implemented inventory protocols reducing medication wastage and ensuring uninterrupted stock of high-demand medications.

• Administered 200+ COVID-19 vaccines; maintained auditable records per national health authority protocols. • Monitored post-vaccination adverse reactions and documented outcomes per pharmacovigilance and patient safety standards.

• Managed high daily volume of inbound pharmaceutical consultations; maintained a 97.28% KPI average across all metrics. • Applied DUR principles on every call; identified and escalated drug-related problems, contributing to improved patient safety outcomes

Performed diagnostic analyses across Microbiology, Hematology, and Biochemistry, processing 30+ patient samples per shift. • Maintained strict QC standards and accurate documentation supporting clinical decision-making.