mohamed kamy

Key account manager / Healthcare Operations Manager
د.إ12000 / month
April 10, 1999

About Candidate

Bachelor of Pharmacy graduate with experience spanning healthcare operations, medical insurance, business development, and client relationship management. Experienced in supporting healthcare members, managing stakeholder relationships, improving operational workflows, and driving business growth within the healthcare sector.

Previously worked with Cigna Healthcare, managing healthcare-related inquiries, client support, and coordination with internal teams to ensure efficient service delivery. Also managed pharmacy operations, gaining hands-on experience in healthcare business management, customer engagement, and market development.

Certified in Google Project Management, IBM Product Management, Strategic Management and Innovation, and Strategic Leadership and Management. Passionate about healthcare transformation, patient experience, and commercial growth opportunities across pharmaceutical, healthcare, and medical technology industries.

Open to opportunities in healthcare operations, medical sales, business development, account management, patient coordination, and healthcare strategy roles across the GCC.

Location

Education

B
Bachelors of Pharmacy 2016-2020
Ajman University of Science and Technology

Graduated top 3 in my batch.

Work & Experience

B
Business Development & Operations Manager February 2021 - December 2025
Pharmacare Pharmacy

• Drove aggressive business expansion, scaling operations into a multi-branch healthcare business generating AED 2M+ annually per branch. • Established and grew strategic partnerships with clinics, providers, and suppliers to expand market presence. • Led client acquisition and retention initiatives, achieving 2000%+ revenue growth. • Managed team performance, operations, and service delivery to support high customer satisfaction and repeat business. • Identified and captured new market opportunities, supporting continuous business growth and expansion.

C
Client Relations & Account Support Specialist July 2023 - October 2025
Cigna Healthcare

• Supported management of key client accounts by working directly with a regional Client Manager on reporting, performance tracking, and coordination. • Analyzed weekly production and performance reports to identify gaps and improve service delivery. • Participated in client-facing meetings, contributing to performance discussions and stakeholder engagement. • Maintained strong relationships with providers and clients, supporting retention and service excellence. • Played a role in optimizing workflows and improving turnaround times across operational processes.