minnuraj001

Led a team of 30 customer service representatives in a busy healthcare environment. • Implemented training programs that improved staff efficiency and patient interaction quality. • Monitored and maintained patient satisfaction scores, consistently achieving [specific goals or improvements]. • Resolved escalated patient concerns promptly and effectively, ensuring high levels of patient retention. • Collaborated with other departments to streamline processes and improve overall patient experience. • Present findings and recommendations to management.

Provided frontline customer service to patients, addressing inquiries and scheduling appointments. • Developed strong rapport with patients, resulting in improved satisfaction scores like google reviews PERSONAL DETAILS Date of birth: 26 July 1991 Nationality: Indian Religion: Christian Marital Status: Married Minnuraj001@gmail.com +971 563505634 Dubai, Albarsha,UAE SKILLS Team Leadership Communication Skills Problem-Solving Abilities: Medical Terminology Quality Assurance: Training and Development Patient Satisfaction Enhancement: Adaptability Organizational Skills EDUCATION Bachelor’s degree in Sociology 2010-2013 Diploma in Airport Ground Handling / Airline Management – (IATA )2008-2009 -Airline Training Academy Trivandrum, Kerala, India REFERALS Available on request. • Lead and motivate a team of customer service representatives. • Handle escalated customer inquiries and complaints. • Assisted in training new staff members and maintaining service standards. • Resolve complex issues in a timely manner. • Monitoring the Billing part is done properly and there is no pending case for payments. • Conduct the Cancellation of bills • Checks with pre-authorization team in case of any treatment’s approval pending under insurance and do the follow-up.

Handle and resolve patient complaints and grievances effectively and professionally. • Serve as the primary point of contact for patients and their families, advocating for their needs within the healthcare system. • Investigate patient concerns, gather relevant information, and propose solutions to improve patient experience. • Document all interactions and resolutions in accordance with hospital protocols and regulatory requirements. • Conduct patient orientation sessions to familiarize patients with hospital facilities, services, and procedures. • Monitor patient satisfaction metrics and participate in performance improvement activities

Having knowledge of entire Reservation Procedure according to • International Hotel manual system • Provide an efficient and friendly Reservations service, and to maximize • revenues to achieve budgeted and forecasted targets • process reservations by email, telephone and online bookings • Carrying out administrative tasks such as data input, processing • information, completing paperwork and filing documents. • supervising online bookings and group reservations • Preparing contracts for group bookings • ensure special handling of repeat guests and VIP guests • Responsible for creating work schedule • To circulate regularly when required in all areas of the F&B