Led a team of 30 customer service representatives in a
busy healthcare environment.
• Implemented training programs that improved staff
efficiency and patient interaction quality.
• Monitored and maintained patient satisfaction scores,
consistently achieving [specific goals or improvements].
• Resolved escalated patient concerns promptly and
effectively, ensuring high levels of patient retention.
• Collaborated with other departments to streamline
processes and improve overall patient experience.
• Present findings and recommendations to management.

Provided frontline customer service to patients, addressing
inquiries and scheduling appointments.
• Developed strong rapport with patients, resulting in
improved satisfaction scores like google reviews
PERSONAL DETAILS
Date of birth: 26 July 1991
Nationality: Indian
Religion: Christian
Marital Status: Married
Minnuraj001@gmail.com
+971 563505634
Dubai, Albarsha,UAE
SKILLS
Team Leadership
Communication Skills
Problem-Solving Abilities:
Medical Terminology
Quality Assurance:
Training and Development
Patient Satisfaction Enhancement:
Adaptability
Organizational Skills
EDUCATION
Bachelor’s degree in Sociology
2010-2013
Diploma in Airport Ground
Handling / Airline Management –
(IATA )2008-2009 -Airline Training
Academy Trivandrum, Kerala,
India
REFERALS
Available on request.
• Lead and motivate a team of customer service
representatives.
• Handle escalated customer inquiries and complaints. • Assisted in training new staff members and maintaining
service standards.
• Resolve complex issues in a timely manner. • Monitoring the Billing part is done properly and there is no
pending case for payments.
• Conduct the Cancellation of bills
• Checks with pre-authorization team in case of any
treatment’s approval pending under insurance and do
the follow-up.

Handle and resolve patient complaints and grievances
effectively and professionally.
• Serve as the primary point of contact for patients and their
families, advocating for their needs within the healthcare
system.
• Investigate patient concerns, gather relevant information,
and propose solutions to improve patient experience.
• Document all interactions and resolutions in accordance
with hospital protocols and regulatory requirements.
• Conduct patient orientation sessions to familiarize patients
with hospital facilities, services, and procedures.
• Monitor patient satisfaction metrics and participate in
performance improvement activities

Having knowledge of entire Reservation Procedure
according to
• International Hotel manual system
• Provide an efficient and friendly Reservations service, and
to maximize
• revenues to achieve budgeted and forecasted targets
• process reservations by email, telephone and online
bookings
• Carrying out administrative tasks such as data input,
processing
• information, completing paperwork and filing documents.
• supervising online bookings and group reservations
• Preparing contracts for group bookings
• ensure special handling of repeat guests and VIP guests
• Responsible for creating work schedule
• To circulate regularly when required in all areas of the F&B