Customer Service: Strong interpersonal skills to greet and assist patients, answer questions, and provide a positive experience. • Multitasking: Ability to manage various tasks, including phone calls, scheduling, insurance verification, and billing, efficiently and accurately. • Attention to Detail: Ensuring patient information, insurance data, and billing records are entered correctly. • Insurance Knowledge: Familiarity with insurance verification processes, claim submissions, and understanding insurance policies. • Billing & Payment Processing: Experience handling payments, issuing receipts, and working with billing software or systems. • Organization: Managing appointment schedules, patient records, and insurance documentation with ease. • Confidentiality: Maintaining patient confidentiality and handling sensitive information in compliance with privacy regulations (e.g., HIPAA). • Communication: Clear and effective communication skills, both in person and over the phone. • Problem-Solving: Ability to resolve billing or insurance-related issues that may arise.