Served up to 100 daily customers across retail and hospitality sites, sustaining smooth client service delivery. ● Handled customer questions and concerns calmly, preserving satisfaction in busy retail and restaurant shifts. ● Facilitated the sales process from greeting to selection, helping customers choose fitting products and services. ● Recommended better options through upselling and cross-selling, increasing value across retail and hospitality. ● Resolved service complaints through listening, restoring customer confidence during direct client interactions. ● Communicated product benefits and service details clearly, helping customers complete confident purchases.

Supported equipment operations across hospital departments, helping maintain safe high-volume patient care. ● Calibrated 50 infusion pumps across treatment areas, improving dosage accuracy for safer medication delivery. ● Troubleshot critical equipment malfunctions using diagnostics, reducing average equipment downtime by 15%. ● Performed preventive maintenance on pumps, defibrillators, and ventilators, ensuring reliable daily clinical use. ● Installed new medical devices across departments, meeting manufacturer specifications and hospital protocols. ● Inspected X-ray machines and diagnostic equipment, supporting safer imaging workflows across hospital units. ● Collaborated with healthcare staff to prioritize life-saving repairs, minimizing urgent patient care disruptions. ● Conducted safety checks on patient-connected devices, reducing emergency repair calls by 12% hospital-wide. ● Maintained calibration and service records for devices, improving traceability across inspections and repairs. ● Strengthened risk controls through early technical intervention, preventing repeated faults in essential devices.