• Managed service operations, ensuring FDA, ISO, and IEC compliance while overseeing maintenance, calibration, and repairs.
• Led software upgrades, enhancing device performance and regulatory compliance.
• Implemented FSCA, mitigating safety risks and reinforcing customer trust.
• Strengthened customer relationships, driving a 50% increase in service contract renewals and upselling opportunities.
• Aligned service operations with business objectives, supporting equipment upgrades, installations, and revenue growth.
• Optimized team performance, setting goals, tracking KPIs, and enhancing operational efficiency.
• Drove ERP system optimization, streamlining scheduling, inventory, and work order tracking.
• Developed training programs, improving team skills and reducing service.

• Led and trained the Customer Success Team, ensuring swift resolution of technical issues for Critical Care and OR equipment.
• Provided strategic support in diagnostics, installations, and product demonstrations to enhance service efficiency.
• Optimized CRM processes, maintaining high service standards and boosting customer satisfaction.
• Managed the Modular Operating Room project at Jinnah Postgraduate Medical College Karachi, ensuring successful execution.
• Diagnosed and resolved technical issues, minimizing downtime and ensuring seamless equipment performance.
• Conducted installations and demonstrations, effectively communicating product benefits to clients.

• Resolved technical issues for Critical Care, Central Sterile Supply, and OR equipment, ensuring minimal downtime.
• Installed and demonstrated products, effectively communicating key features to clients.
• Provided software support and upgrades, enhancing performance and customer satisfaction.
• Identified client needs, recommending tailored solutions to drive sales and strengthen relationships.
• Collaborated with teams to optimize service delivery and implement value driven sales strategies.