• Managed service operations, ensuring FDA, ISO, and IEC compliance while overseeing maintenance, calibration, and repairs. • Led software upgrades, enhancing device performance and regulatory compliance. • Implemented FSCA, mitigating safety risks and reinforcing customer trust. • Strengthened customer relationships, driving a 50% increase in service contract renewals and upselling opportunities. • Aligned service operations with business objectives, supporting equipment upgrades, installations, and revenue growth. • Optimized team performance, setting goals, tracking KPIs, and enhancing operational efficiency. • Drove ERP system optimization, streamlining scheduling, inventory, and work order tracking. • Developed training programs, improving team skills and reducing service.

• Led and trained the Customer Success Team, ensuring swift resolution of technical issues for Critical Care and OR equipment. • Provided strategic support in diagnostics, installations, and product demonstrations to enhance service efficiency. • Optimized CRM processes, maintaining high service standards and boosting customer satisfaction. • Managed the Modular Operating Room project at Jinnah Postgraduate Medical College Karachi, ensuring successful execution. • Diagnosed and resolved technical issues, minimizing downtime and ensuring seamless equipment performance. • Conducted installations and demonstrations, effectively communicating product benefits to clients.

• Resolved technical issues for Critical Care, Central Sterile Supply, and OR equipment, ensuring minimal downtime. • Installed and demonstrated products, effectively communicating key features to clients. • Provided software support and upgrades, enhancing performance and customer satisfaction. • Identified client needs, recommending tailored solutions to drive sales and strengthen relationships. • Collaborated with teams to optimize service delivery and implement value driven sales strategies.