Acquired comprehensive operational experience in healthcare quality and accreditation processes by actively supporting the preparation and successful conduct of both NABH and JCI audits during my tenure. Participated in departmental mock audits, gap analysis, policy and SOP reviews and closure of non-conformities. Collaborated with multidisciplinary teams to ensure adherence to accreditation standards and supported staff training and awareness programs, fostering a culture of continuous quality improvement and organizational excellence.

Gained hands-on experience in quality improvement by conducting audits, analyzing surgical safety documentation, ensuring NABH and JCI compliance . Assisted in drafting SOPs, monitoring KPIs, and strengthening clinical documentation to reduce medico-legal risks. Contributed to training and awareness programs for staff, improving compliance levels and fostering a culture of patient safety

Gained clinical experience through collaboration with multidisciplinary healthcare teams, utilizing advanced dental equipment and technology. Contributed to public health and preventive medicine initiatives during the covid pandemic.

Enabled with strong communication and interpersonal skills with experience in coordinating patient feedback, supporting navigation of healthcare services, and ensuring patient satisfaction and positive care experiences.

Facilitated trial compliance by developing source documentation aligned with Good Clinical Practice (GCP) principles, while maintaining efficient workflow through clear and effective communication with medical site staff.