 Provides Student Services related information to students, graduates, guardians, and employers as required.  Assists the Supervisor with the effective communication of relevant policies and procedures to students, faculty and staff.  Assist in recruitment process by sourcing, screening & shortlisting CVs, scheduling interview and conducting tests if required. Plans for admissions testing, prepares student files, runs, and administers admissions testing, Prepares student files etc.  Assists with front line reception and other areas within Student Services as required by the Supervisor.  Organizing and managing schedules and calendars for staff, managers, and senior-level officers. Provides administrative support to various teams within Student Services as required.  Receiving and processing communication channels, including email, phone, and physical mail. Develops an awareness of and respect for the customs and cultures of BTEC students and employees.  Assisting human resources department with payroll and personnel databases. Conferring with accounting department to help make payments, process incoming invoices, and verify receipts.  Ensure functionality of necessary office equipment and requisitioning new equipment and supplies as needed.  Attend meetings and record notes and messages for managers and senior-level officers. Creating reports and memos for managers and senior-level officers as needed.  Ensure assistance in organizing events, including ordering materials, and requisitioning meeting spaces. Administering and coordinating student recruitment, examinations, and assessment activities.  Maintains, and updates client files on the e-records system, student attendance records, Schedules and coordinates meetings and appointments.  Provide assistances where required in training fresh staff, in the use of the e-system, collects necessary medical documentation as required.  Handle billing and payments and maintain accurate records for the Accounts dept. Prepare and provide monthly report to Management.  Regularly monitor the attendance for all employees/ Faculty members and record all types of leaves requests.  Provides administrative support in preparing reports, documents, manuals, policy documents, forms etc.  Manages with the management and documentation of the center’s budget and expenses.

 Conduct initial communication with potential new clients, providing all relevant information about company services; explain all paperwork, policies, and procedures and schedule the initial consultation appointments, assessment appointments, intake appointments and therapy sessions.  Receive all initial paperwork, registration forms and fees, deposits, and signed services agreements from new clients, prior to starting therapy services and responsible for creating master medical files for all new clients.  Take ownership of resolving first level/tier client concerns and complaints in line with the company’s Complaint Policy.  Handle billing and payments and maintain accurate records for the Accounts dept. Prepare and provide monthly report to Management.  Monitor all company and professional licenses and process renewals as applicable. Function as Medical Records Custodian for the Center, including daily retrieval and return of Medical Records for clinicians.  Ensuring Medical Records are complete and updated regularly with client information and reports are filed into Medical Records on a routine basis.  Communicate professionally and liaise face to face, via telephone, and in writing with clients, consultants, visitors, service providers, inquirers, and company employees and respond clearly and effectively to all requests and in accordance with the company s Customer Care Policy.  Responsible for Health, Safety and Environment which includes infection control, emergency preparedness, fire safety and waste management.  Responsible for serving on the Emergency Response Team, under the guidance of the Head of ERT/designated Fire Warden and ensuring familiarity and understanding of all emergency evacuation policy and procedures.