Provide high quality of customer service by handling customer service request, orders, prescriptions, and answering inquiries efficiently and politely with correct and complete information and redirect them where appropriate • Maintained records, such as pharmacy files, patient profiles, charge system files, inventories and deliveries. • Accepting and processing orders, operate the POS register and resolve returns issues • Send medication pre-approval request and resolve issues • Receives more or less 50 prescriptions per day. •Arrange the delivery of orders and prescription medicines to patients.

Dispenses medications following prescription issued by an authorized medical practitioner. •Coordinated with manufacturers, customers, and internal departments to provide and follow up on regulatory documents. •Monitored updates on regulations, circulars, and laws, ensuring compliance across labeling, packaging, and promotional materials. •Prepared, checked, compiled, and submitted GMP clearances and product registration dossiers (drugs, functional foods/food supplements, medical devices, cosmetics, etc.). •Ensured dossiers complied with Philippine FDA regulations and the Pharmaceutical Law. •Managed timely submission and approval of drug dossiers, handling issues related to registrations and renewals. •Drafted periodic and ad hoc reports for management and regulatory compliance •Maintained positive relationships with FDA departments, supporting company image and compliance goals. •Met performance targets as set by management KPIs.

• Dispensing and preparation of prescribed medication • Stock analyst (stock monitoring and processing of returning of near expiry items to warehouse) • Implementing of Retail Operating Standards and Brand of Service Standards • Filling, checking and sending of Mandatory and End of day Reports. • Monitoring of Daily Sales Report and creating action plan to boost sales. • Cashiering and Vault officer