Delivered field service, installation, and post-sales support for ICU, OR, and cardiology equipment in hospitals and clinical environments. Responded to service calls for breakdowns and scheduled preventive maintenance visits, minimizing equipment downtime. Conducted clinical demonstrations and technical training sessions for biomedical staff, clinicians, and nurses on safe equipment usage and compliance protocols. Diagnosed technical faults on-site and performed repairs, calibrations, and performance verifications in accordance with OEM and ISO standards. Coordinated with project teams to support equipment commissioning during new clinic and hospital setups. Maintained CMMS-based service documentation, tracking service history, calibration schedules, and spare part usage in line with regulatory guidelines.

Performed routine & emergency maintenance for ICU, OR, Dental and Imaging equipment (e.g. ventilators, anesthesia units, CT/MRI), improving equipment uptime and ensuring compliance with safety regulatory standards. Led pre-purchase evaluations: collaboratively reviewed technical specifications and vendor proposals with clinical and procurement teams to support acquisition decisions. Developed and delivered end-user training on safe operations and routine upkeep of biomedical systems, reducing user error & service calls. Participated in incident investigations related to equipment performance Collaborated with vendors for spare part management and technical support.

Generated and qualified new business pipelines by conducting comprehensive market research and outreach to cold leads, resulting in adding potential clients and increasing conversion rate. Drafted and presented tailored proposals by aligning technical specifications with client needs valued. Managed end to end installations of equipment solutions, coordinating engineers, vendors and site staff to consistently meet delivery targets. Provided post-sales support and repairs, resolving customers issues immediately. Collaborated effectively with logistics and engineering, streamlining delivery workflows lead time & minimize installation delays.

Conducted regular equipment inspections and preventive maintenance to ensure optimal performance and minimize downtime. Supported calibration and installation of diagnostic systems, guaranteeing compliance with technical specifications. Updated equipment logs in CMMS and HIS—tracking maintenance, calibration dates, and incident history.