Ajin Achankunju
About Candidate
With a solid foundation in mechanical engineering from Annai Mathammal Sheela Engineering College, our team at Hayat Communications benefits from my analytical approach to troubleshooting network-related issues and managing service operations. Providing proactive solutions and maintaining critical services, we ensure exceptional network stability and customer satisfaction.
Our collaborative efforts have enabled us to effectively manage data center operations and partner communications, always prioritizing service level agreements. My proactive engagement in reporting and maintenance operations supports the seamless functionality of fixed, mobile, and cloud services, contributing to the robust infrastructure of Hayat Communications.
Location
Education
Work & Experience
Conduct troubleshooting for customer network-related issues across fixed, fiber, data, and transmission networks. Manage daily operations of Managed Services, ensuring SLA compliance, timely fault resolution, and ticket lifecycle management using HPSM. Monitor network alarms using FMS, NetBoss and coordinate incident escalations with internal and external teams. Supervise O&M activities for DU fixed sites including UPS, CCU, Fire Alarm & Suppression Systems, and multi-vendor electromechanical units. Perform root cause analysis (RCA) for recurring network events and support incident management teams. Provide proactive fault notifications, technical guidance, and resolution advice to customers. Generate weekly operational reports, outage summaries, and network availability dashboards. Collaborate with global partners, vendors, and stakeholders to improve service quality and operational stability. Developed cost-optimized strategies increasing maintenance efficiency and reducing operational expenses. Participated in engineering workshops and training programs to enhance technical knowledge of electromechanical and telecom systems.
