- Conduct regular customer visits to ensure optimal analyzer performance, maximize product utilization, and provide application support in line with company guidelines. - Support coagulation product lines, including the ACL TOP series from Werfen. - Supported analyzer installation and verification process in collaboration with vendor technical teams (e.g., Roche, Werfen). - Deliver post-installation demonstrations and structured hands-on training to clinical and laboratory staff to ensure full operational competency and effective use of IVD systems. - Provide advanced troubleshooting and technical support for analyzers and related application software, minimizing downtime and ensuring uninterrupted laboratory operations. - Operate and support Blood Gas analyzers (GEM 5000 & GEM 3500) and configure systems according to laboratory workflow and organizational requirements. - Act as the primary liaison between customers, and manufacturers while collecting and analyzing feedback to support continuous product improvement and customer satisfaction.

- Led procurement operations ensuring cost optimization and quality compliance. - Negotiated supplier agreements and analyzed market trends. - Ensured regulatory compliance under Saudi healthcare framework.

- Managed and supervised automated laboratory systems across multiple branches. - Led analyzer integration and workflow optimization initiatives. - Conducted internal audits to maintain CAP and ISO compliance. - Trained laboratory teams on automation systems and SOP implementation. - Improved operational efficiency through process standardization.

- Managed large-scale testing operations and reporting to Ministry of Health. - Ensured compliance with national and international safety regulations. - Supervised data accuracy, workflow, and staff coordination.

- Led Quality Assurance System implementation across branches. - Supervised equipment performance monitoring and preventive checks. - Managed inventory control and supplier coordination. - Collaborated cross-functionally to enhance operational efficiency.

- Performed sample analysis in chemistry and hematology departments. - Conducted routine QC, calibration, and maintenance procedures. - Reported results via LIS system ensuring data accuracy.