Patient Affairs Coordinator

Job Description

AMSA Group is looking for a dedicated, organized, and patient-focused Patient Affairs Coordinator to join our team in UAE. The ideal candidate will coordinate patient services, manage appointments, communicate with patients and their families, and ensure smooth coordination between patients, healthcare professionals, and internal departments.

Key Responsibilities

1. Coordinate patient appointments, home healthcare visits, and service schedules. 2.Communicate with patients and their families regarding appointments, care arrangements, and service updates.

3.Coordinate with nurses, doctors, and other healthcare professionals to ensure timely delivery of home healthcare services.

4.Handle patient inquiries, feedback, complaints, and service-related concerns professionally.

5.Maintain accurate patient records, service documentation, and daily coordination reports. 6.Follow up on patient referrals, service requests, renewals, and pending documentation. 7.Coordinate with the insurance team regarding approvals, eligibility, and related patient requirements, where applicable.

8.Monitor scheduled visits and follow up on missed, delayed, or rescheduled appointments. Ensure patient confidentiality and compliance with company policies and applicable healthcare regulations.

9.Support the operations team in improving patient satisfaction and service quality.

Hospital and Doctor Visits / Patient Acquisition

1.Conduct regular visits to hospitals, nephrologists, and other relevant healthcare professionals to promote dialysis and healthcare services.

2. Establish and maintain professional relationships with nephrologists, hospital doctors, medical teams, and referral sources to generate patient referrals.

3.Identify potential patients requiring dialysis services and coordinate with hospitals and doctors to facilitate appropriate referrals to AMSA Medical Center and AMSA Home Health Care.

4.Promote AMSA’s dialysis services, including in-center dialysis and home dialysis, to relevant healthcare providers.

5.Follow up with hospitals, nephrologists, and doctors regarding potential patient referrals and maintain records of visits, referrals, and follow-up activities.

6.Coordinate with the management and clinical team to ensure timely follow-up and smooth onboarding of referred patients.

Requirements

*Bachelor’s degree in healthcare administration, Business Administration, or a related field. *Previous experience in patient affairs, healthcare coordination, customer service, or home healthcare operations is preferred.

*Good communication and interpersonal skills.

How to Apply Interested candidates may share their updated CV to careers@amsa.ae with the subject line “Application – Patient Affairs Coordinator