Guest Service Officer

Job Description

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic-English interpretation to support clear patient-staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement

Qualifications

• UAE National with a valid Family Book.
• Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
• Strong attention to detail and ability to work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
• Fluency in both Arabic and English, with the ability to provide interpretation support.