Social Services – Social Worker

Job Description

Provides direct and indirect contact with patients to ensure Fakeeh Healthcare facility services meet their expectations and that patients have no complaints. Assists and supports patients and their families during stressful and difficult situations during their visits or stay in the Fakeeh Healthcare facility, helping them to find solutions.

Key Responsibilities And Duties

• Responsible for non-medical and non-nursing aspects of patient care and support.
• Coordinates Care Management services and functions that involve any aspect of patient care.
• Provides administrative support, such as obtaining medical reports in Arabic from the Medical Records Department.
• Addresses the social concerns of patients.
• Conducts daily rounds for new admissions in Pediatric and Adult Oncology, BHU, regular rounds for long-stay patients (>7 days), and monthly rounds in RDU if applicable.
• Documents relevant care provided in the EMR under the non-MD template.
• Performs psychosocial assessments and counseling therapy for patients and their families.
• Provides follow-up services to appropriate patients and families.
• Participates in preparing treatment plans, particularly for patients with psychosocial issues or at the end of life, where treatment requires specific resources such as family support, transport, or financial assistance.
• Works cooperatively with internal multidisciplinary teams, providers, allied health staff, patients, caregivers, and visitors.
• Participates in preparing discharge plans if applicable to help patients return to their home environment with optimal functioning conditions.
• Responds to referrals for inpatients, outpatients (RDU, special needs, and kidney transplant patients), and ER cases as per Fakeeh Care policy if applicable.
• Follows up on patients for whom initial assessments were conducted when indicated.
• Actively participates as a member of the End-of-Life Care team, helping families cope with loss and grief situations (e.g., Code Mercy and Code Blue).
• Provides support to the families of DNR (Do Not Resuscitate) patients.
• Assists patients facing financial needs by preparing case studies and referring them to appropriate charity channels.
• Helps patients and families obtain financial estimates for service prices when needed.
• Manages the DAMA (Discharge Against Medical Advice) process, tracks DAMA cases, contacts patients who refuse admission or continuation of care, ensures they are stable, and prepares DAMA KPI reports with corrective action plans for HEC on a quarterly basis if applicable.
• Provides special care for patients with specific needs, including the terminally ill, handicapped, victims of abuse or domestic violence, and those with non-psychiatric social problems.
• Coordinates the reporting process for abuse and domestic violence cases to MOH and HRSD and reports cases to the Violence and Abuse Protection Committee.
• Participates as part of the multidisciplinary discharge planning team if applicable.
• Issues “Priority to Them” Cards and parking eligibility stickers for special needs patients per Fakeeh Care policy.
• Assists in arranging for clergy and interpreters for patients when needed.
• Coordinates with the Finance department to define financial coverage and limits.
• Attends committees and meetings as recommended.
• Arranges family/physician meetings, including preparation and attendance.
• Screens and supports patients and families in ICU, CCU, NICU, and PICU if applicable.
• Maintains and updates a list of interpreters, clergy, and sign language experts for patient and family assistance.
• Accumulates and maintains extensive information on community resources and programs to meet patient needs and makes this information available to patients and their families.
• For kidney transplant cases, conducts psychosocial evaluations, presents data, addresses identified problems to the transplant committee, and educates patients regarding post-transplant expectations, including medication and insurance coverage. If applicable.
• Other duties as assigned within the scope of the job.

Requirements

Skills And Abilities

• High communication skills.
• Presentable.
• Ability to adapt in a challenging environment.
• Computer skills MS Office.
• Presentation skills.
• Analytical skills.

Experience

• 0 – 2 years of experience as social worker.

Education

• Bachelor’s degree in Sociology, Psychology, or a related field.

Language

• Fluency in written and spoken English and Arabic.

Licenses / Certifications

• License as per the regional health authority.