Patient Relations Executive

Job Description

Key Responsibilities:

• Welcome patients and visitors, providing courteous and professional assistance.
• Respond to patient inquiries regarding appointments, services, procedures, and hospital facilities.
• Coordinate patient appointments, consultations, follow-ups, and referrals as required.
• Address patient concerns, complaints, and feedback promptly and professionally.
• Liaise with doctors, nurses, reception staff, and administrative departments to resolve patient issues.
• Assist patients with registration, admission, discharge, and other administrative procedures when required.
• Explain service processes, hospital policies, and available facilities clearly to patients and their families.
• Maintain accurate patient interaction records and feedback documentation.
• Support patient satisfaction surveys, service improvement initiatives, and complaint-resolution activities.
• Ensure patient confidentiality and handle personal information in accordance with applicable privacy policies.
• Assist patients with insurance-related queries and billing coordination, where applicable.
• Promote a patient-friendly environment and uphold the organization’s service standards.

Qualifications and Requirements:

• Bachelor’s degree in Healthcare Administration, Hospital Management, Business Administration, or a related field is preferred.
• Previous experience in patient relations, customer service, hospital administration, or healthcare reception is an advantage.
• Knowledge of healthcare operations, patient services, and appointment coordination.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and conflict-resolution abilities.
• Proficiency in computer applications and hospital management systems.
• Ability to manage multiple tasks and handle sensitive situations professionally.
• Strong organizational skills and attention to detail.
• Fluency in English; knowledge of Arabic or other relevant languages is an advantage, depending on the workplace.
• Commitment to patient confidentiality, empathy, and high-quality customer service.