Receptionist

Job Description

We are seeking a professional and friendly Receptionist to manage front desk operations, welcome patients and visitors, handle appointments, and provide excellent customer service. The candidate will be responsible for ensuring smooth daily reception activities and maintaining a positive patient experience.

Duties and Responsibilities

1. Welcome and assist patients and visitors professionally.
2. Answer incoming calls and respond to inquiries.
3. Schedule, confirm, and manage patient appointments.
4. Register patients and update their personal information.
5. Coordinate with doctors, nurses, and other departments.
6. Provide information about healthcare services and procedures.
7. Handle patient check-in and check-out processes.
8. Maintain accurate reception records and documentation.
9. Assist with billing and insurance-related inquiries.
10. Manage emails and administrative correspondence.
11. Maintain a clean and organized reception area.
12. Ensure patient confidentiality and follow hospital policies.

Qualifications and Requirements

• High school diploma or relevant qualification.
• Previous experience in reception, customer service, or healthcare administration preferred.
• Good communication and interpersonal skills.
• Basic computer knowledge and MS Office proficiency.
• Familiarity with appointment scheduling and patient registration systems.
• Ability to manage multiple tasks in a busy environment.
• Professional appearance and a customer-focused attitude.
• Knowledge of healthcare insurance procedures is an advantage.