Network Officer

Job Description

Your Job

• Receiving the Checkup request from the Insurance Companies and booking the appointment with the selected providers.
• Collecting the results and sending them to the Insurance Companies.
• Reply to client’s complaints which are sent from customer service or client relations and investigate complaints as second line.
• Reactivation of suspended service of providers &work to solve the issue of the provider.
• Reply to provider inquiries received by phone, meeting, or call centre and record all the requests.
• Follow up with finance provider payment and send PO to providers by email or to be printed with cheque
• Send SWIFT codes to providers upon request
• Update provider data maintenance for any addition
• Update providers’ branches and stop terminated providers on system after doing all investigations & test ca
• Support in NW campaign for any new instructions
• Check cash rates by test call to providers with renewals request
• Identify opportunities for continuous improvement of network development and management operations and systems, processes and practices considering international leading practices, improvement of business processes, cost reduction and productivity improvement
• Meeting providers to maintain relations with them &reply to their inquiries

Your Profile

• Medical doctor or Diploma in Hospital Administration / Allied healthcare sciences like Physiotherapy, Pharmacy, Radiology, Laboratory technician, Biology or Chemistry.
• 1-3 years’ experience in a network environment in the local TPA/medical insurance sector or health insurance industry would be a plus.
• Computer literacy (MS Office, Excel, PowerPoint)
• Excellent interpersonal and negotiation skills
• Excellent written and verbal communication skills.
• Verbal and written communication skills in English
• Strong leadership, planning and organizational skills
• Analytical and problem-solving skills
• Willingness to travel extensively locally and internationally