Patient Relations Coordinator

Job Description

A Patient Relations Coordinator is responsible for managing patient registration, appointment scheduling, insurance verification, billing, and general administrative services within a healthcare facility. The role involves assisting patients throughout their visit, maintaining accurate medical records, coordinating with insurance providers, and ensuring a smooth and positive patient experience.

Key Responsibilities:

• Register patients with scheduled appointments and manage walk-in waiting lists.
• Register referred patients and verify referral documentation.
• Create new patient files and update existing patient information.
• Add and update insurance details in the Hospital Management Information System (HMIS).
• Verify patient insurance coverage and treatment eligibility.
• Process, update, and extend insurance approvals.
• Enter medical consultation details and renew consultations when required.
• Generate and print patient invoices and ensure correct payment processing.
• Enter medical services for cash-paying patients.
• Schedule appointments and provide appointment confirmations.
• Print laboratory results, radiology reports, and other medical documents.
• Assist patients with medical file number inquiries and record updates.
• Follow hospital policies, procedures, and quality standards.
• Prepare daily revenue reports and submit them to the supervisor.
• Maintain professional communication and provide excellent patient service.

Requirements:

• Bachelor’s degree.
• Computer proficiency.
• Good communication and interpersonal skills.
• Strong problem-solving abilities.
• Good organizational and administrative skills.
• Ability to handle patient inquiries and coordinate multiple tasks efficiently.