Field Service Engineer

Job Description

Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
– Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
– Coordinate and perform system and hardware delivery and installation.
– Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
– Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
– Maintain all provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
– Support Intuitive teams as required to facilitate company goals; eg. Assist Sales teams with trade show support as required
– Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management
– Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required

Additional Responsibilities:
-Provide technical support to end-users
-Conduct training sessions, training centers and hospitals
-Provide management with a quarterly territory review and assessment
-Complete all administrative tasks in the required time frame

Competency Requirements:
-3 to 5 years of Field Service Experience preferred
-Associate’s degree in related field or equivalent training/experience preferred
-Proven track record of troubleshooting electro-mechanical systems preferred
-Good written and oral communication skills in both Arabic and English
-General computer skills