Medical Receptionist

Job Description

Clinic Receptionist – ZenDXB | Dubai

Location: Jumeirah Lake Towers, Dubai

Employment Type: Full-time

ZenDXB is Dubai’s leading luxury wellness and aesthetics clinic — offering cutting-edge IV therapy, regenerative medicine, and anti-aging treatments in a calm, premium environment. We’re looking for an experienced Clinic Receptionist who can be the welcoming face of our brand and deliver an exceptional guest experience from the first “hello” to follow-up care.

🌟 About the Role

As a Clinic Receptionist at ZenDXB, you will be responsible for managing the front desk, patient bookings, and daily administrative operations. You’ll ensure every client receives the highest standard of service — both in-person and digitally — while maintaining accuracy and professionalism across all patient interactions.

🔹 Key Responsibilities

• Greet and assist clients warmly upon arrival, ensuring a smooth and welcoming check-in experience
• Manage appointment scheduling, follow-ups, and patient records using Practo software
• Coordinate with doctors, nurses, and therapists to ensure clinic operations run efficiently
• Handle phone, WhatsApp, and email inquiries promptly and professionally
• Process payments and maintain accurate transaction records
• Support the marketing and operations team with booking confirmations and client reminders
• Maintain the cleanliness and presentation of the reception and waiting areas

🎯 Requirements

• Minimum 2 years’ experience as a receptionist or front desk executive in a Dubai-based medical or aesthetics clinic
• Proficient in Practo (appointment management, billing, and patient record systems)
• Excellent communication and interpersonal skills in English (Arabic a plus)
• Professional appearance and polished presentation
• Strong attention to detail, multitasking ability, and customer-first mindset
• Familiarity with WhatsApp Business, Excel, or CRM tools is an advantage

💼 What We Offer

• AED 5,000 basic salary
• Monthly performance bonus after probation
• 5-day working week
• Annual flight allowance
• Visa and medical insurance provided
• Supportive, modern, and high-end work environment in the heart of JLT