Clinic Manager

Job Description

A well-run clinic needs a leader who understands people, numbers and systems.

We’re looking for an experienced manager who can take ownership of daily operations, lead a large multidisciplinary team and turn clear targets into measurable results, while keeping patient care at the centre of every decision.

What you’ll be responsible for:

Clinic operations: Manage daily workflows, schedules, staffing and patient flow to keep the clinic organised and running efficiently.

DHA compliance: Maintain operational compliance, licensing records, documentation and inspection readiness, working closely with the Medical Director.

Performance and numbers: Track revenue, collections, costs, chair utilisation and productivity. Understand performance gaps and lead practical action to achieve agreed targets.

SOPs and structure: Identify gaps, develop and implement standard operating procedures, clarify responsibilities and ensure consistent follow-through.

Staff KPIs: Set clear performance expectations, monitor individual and departmental KPIs, and coach team members to improve results.

People leadership and HR: Coordinate recruitment, onboarding, attendance, leave, performance reviews and staff administration. Build a culture of accountability, teamwork and respect.

Patient experience: Oversee service standards, resolve concerns professionally and strengthen coordination between reception, treatment coordinators and the clinical team.

Administration and facilities: Manage suppliers, purchasing, inventory oversight, maintenance schedules and facility readiness.

Management reporting: Provide concise reports showing results, gaps, corrective actions, owners and deadlines.

Who we’re looking for:

At least 4 years of relevant clinic or healthcare management experience, preferably in a busy dental clinic in the UAE.

Excellent working knowledge of DHA guidelines and healthcare compliance.
Proven experience leading a large team across clinical and administrative functions.

Strong numerical and analytical skills, with confidence using spreadsheets, clinic management systems and performance reports.

Demonstrated ability to implement SOPs, track KPIs and deliver measurable operational improvements.

Strong organisation, communication and problem-solving skills.

A proactive, hands-on leader who makes decisions, follows through and takes responsibility for outcomes.

You should be able to show us what you have improved: stronger team performance, better patient flow, tighter cost control, improved collections or more consistent achievement of targets.