Job Description

SEHA CLINICS is looking for a Team Leader- Patient Experience (UAE National) to join our team in Abu Dhabi & Al Ain.

In this role, you will be responsible for leading Patient Experience activities, ensuring high-quality patient services, managing patient complaints and feedback, supporting service improvement initiatives and overseeing the day-to-day functioning of the department.

Key Responsibilities:

• Managing and resolving patient complaints and incidents
• Monitoring patient experience and customer service standards
• Supporting patient experience improvement initiatives
• Preparing reports and providing insights to management
• Supervising daily departmental operations
• Coordinating staff schedules and training
• Supporting the development and implementation of policies, procedures and service standards
• Ensuring compliance with facility policies and procedures

If you’re passionate about creating better patient experiences and are looking for your next opportunity, we’d like to hear from you.

To apply, please share your updated resume towith the subject line ” UAEN Team Leader – Patient Experience”.