Sales Senior Optician

Key Responsibilities And Duties

• Drive high-value sales, upselling, and product mix optimization.
• Support store in achieving targets and improving conversion & ATV.
• Lead execution of promotions and insurance offers on the floor.
• Handle complex customer cases, complaints, and escalations.
• Ensure delivery of a premium and consistent customer experience.
• Build strong relationships with VIP and returning customers.
• Ensure advanced prescription interpretation and dispensing accuracy.
• Support and guide team in contact lens fitting and technical cases.
• Act as reference point for technical queries and difficult cases.
• Perform final quality check before delivery (Rx, fitting, defects).
• Ensure zero-error delivery and minimize remakes/returns.
• Resolve technical issues with lab/store before customer handover.
• Ensure proper handling of insurance approvals and invoices.
• Monitor team compliance with POS and system accuracy.
• Prevent errors, duplicates, or policy violations.
• Provide on-floor coaching and guidance to opticians and sales staff.
• Support onboarding and training new team members.
• Monitor team performance and support improvement.
• Monitor product availability and highlight fast/slow-moving items.
• Ensure proper display, category visibility, and stock handling.
• Escalate stock gaps affecting sales performance.
• Support Store Manager in daily operations and team supervision.
• Act as shift leader when required.
• Ensure compliance with policies, procedures, and standards.
• Other duties as assigned within the scope of the job.
  

Requirements

Skills And Abilities

• Strong sales capability with advanced customer handling skills
• High problem-solving ability for technical & customer issues
• Strong coaching and leadership skills on the floor
• Excellent knowledge of insurance, POS, and optical processes
• High attention to detail with quality control mindset
• Strong communication and customer relationship skills
  

Experience

• 4+ years in optical retail (senior level)
  

Education

• Bachelor’s Degree / Diploma in Technical Institute of optics.
  

Language

• Excellent command of oral and written English and Arabic.
  

Licenses / Certifications

• SCFHS