Job Description

Customer Service Representative / Receptionist

Job Type: Full-Time

Department: Front Office / Customer Service

Reports To: Clinic Supervisor / Clinic Manager

Job Summary:

We are seeking a friendly and professional Customer Service Representative / Receptionist to join our team in Abu Dhabi. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming environment. This role involves managing front desk operations, handling client inquiries, and supporting administrative tasks to ensure smooth clinic operations.

Key Responsibilities:

• Greet clients warmly and ensure a welcoming atmosphere.
• Answer phone calls, emails, and other communications promptly and professionally.
• Schedule and confirm appointments using the clinic’s management software.
• Handle client inquiries, providing information about services, treatments, and pricing.
• Maintain and update client records with accurate information.
• Process payments and handle billing inquiries.
• Coordinate with medical and aesthetic staff to ensure timely and efficient client service.
• Assist with administrative tasks such as filing, data entry, and office supply management.
• Manage the front desk area, ensuring it is clean and organized.
• Handle customer complaints and concerns with patience and professionalism, escalating issues to the appropriate personnel when necessary.
• Support marketing and promotional activities as needed.

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service or administration are a plus.
• Minimum of 2 years of experience in a customer service or receptionist role, preferably in a healthcare or beauty environment.
• Excellent verbal and written communication skills in English; knowledge of Arabic is an advantage.
• Proficient in using office software and clinic management systems.
• Strong organizational and multitasking abilities.
• Friendly, approachable, and professional demeanor.
• Ability to handle stressful situations with calmness and efficiency.
• Attention to detail and accuracy in administrative tasks.

Preferred Skills:

• Previous experience in a medical or aesthetic clinic.
• Knowledge of basic medical or aesthetic terminology.
• Sales experience or ability to upsell services and products.
• Strong interpersonal skills and ability to work in a multicultural environment.

Benefits:

• Competitive salary and benefits package.
• Health insurance coverage.
• Professional development opportunities.
• Supportive work environment with a focus on work-life balance.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to creating a diverse and inclusive workplace.

Location: Abu Dhabi, United Arab Emirates