Quality Manager

Key responsibilities of the role

Managerial/Administration:

• Contribute to developing quality department and standards and ensure they are consistently met. Act as a role model and deliver high clinical and operational performance standards by developing and supporting the wider hospital organization.
• Collaborates with clinical staff at all levels, interdisciplinary teams, executive officers and other stakeholders in the development, implementation, and evaluation of programs and services.
• Contributes to investigations of complaints and incidents and draft responses as required in a timely manner.
• Contributes to the monitoring of key performance indicators and developing action plans as required
• Ensure that the organization obtains and maintains the relevant health facility accreditation such as CBAHI, JCI, CARF, or any other accreditation as per the strategy

Quality & Safety:

• Participates in quality management activities as assigned and at a personal level of accountability, i.e. accreditation process.
• Evaluates factors related to safety, outcomes, effectiveness, cost, and social impact when developing and implementing practice innovations.
• Participate in the Hospital’s Quality and Audit Programmes and evaluate the impact of new practices.

Education:

• Actively participates with the Chief Medical Officer in staff development activities consistent with service delivery and individual learning goals.
• Maintains a primary role in departmental and interdepartmental related educational activities.
• Maintains a significant role in the creation and execution of Hospital programmes, hospital quality development, policy and procedures and competencies

Qualifications:

• (Masters) degree in (Quality Management, Health
• Administration) from accredited National/International University or College.
• Minimum Bachelor degree in Quality Management from accredited National/International University or College
• Certified Professional in Healthcare Quality (CPHQ).
• Certificate in management or leadership skill.
• Not less than 3 years in a similar role.
• Knowledge of Health Regulations. Previous experience in obtaining CBAHI accreditation.
• International accreditation experience an advantage