Job Description

SEHA CLINICS is seeking compassionate and patient-focused professionals to join our team as Patient Experience Officers in Abu Dhabi and Al Ain.

Key Responsibilities:

• Managing patient requests, concerns, and complaints.
• Providing immediate support and information to patients and visitors.
• Coordinating with internal departments to ensure timely resolution of issues.
• Supporting patient relations and enhancing the overall patient experience.
• Handling emergency-related coordination and facilitating communication.
• Maintaining records, preparing reports, and gathering patient feedback.

What we’re looking for:

• Strong communication and interpersonal skills
• Customer-focused approach with excellent problem-solving abilities
• Ability to coordinate effectively with cross-functional teams
• Experience in patient relations, customer experience, or a healthcare environment is an advantage

If you are passionate about delivering exceptional patient experiences, resolving concerns and building positive relationships with patients, families, and healthcare teams, we would love to hear from you!

To apply, please share your updated resume to with the subject line ” Patient Experience Officer”.