Massage and Facial Therapist

Key Responsibilities

Massage Therapy

• Perform a variety of massage treatments, including relaxation, Swedish, deep tissue, aromatherapy, and other techniques within the therapist’s qualifications
• Assess clients’ needs, preferences, and treatment goals before each session
• Customise treatments based on clients’ comfort levels and wellness requirements
• Ensure proper massage techniques, hygiene standards, and client safety throughout each session
• Maintain a calm, clean, and relaxing treatment environment
  

Facial Treatments & Skincare

• Perform professional facials, including deep cleansing, hydrating, exfoliating, anti-ageing, and other facial treatments offered by the centre
• Assess clients’ skin types and concerns to recommend suitable treatments and skincare products
• Perform skin cleansing, steaming, extraction, exfoliation, facial massage, masking, and moisturising as appropriate to the treatment
• Recommend suitable skincare routines and home-care products based on clients’ needs and within the scope of professional qualifications
• Stay updated on facial techniques, skincare products, and wellness industry trends
  

Client Service & Sales

• Welcome clients professionally and ensure a comfortable, personalised treatment experience
• Recommend suitable treatment packages, additional services, and skincare products to support client needs
• Upsell and cross-sell relevant treatments, memberships, and wellness packages to contribute to revenue targets
• Encourage repeat bookings and build long-term client relationships
• Explain treatment procedures, benefits, aftercare instructions, and precautions to clients
• Maintain accurate client consultation forms, treatment records, and progress notes
  

Hygiene & Operations

• Maintain strict hygiene, sanitation, and infection-control standards
• Clean and sanitise treatment rooms, beds, tools, and equipment before and after each treatment
• Monitor stock levels of skincare products, oils, towels, and other treatment supplies
• Follow the centre’s policies, service protocols, and health and safety procedures
• Coordinate with reception and management to ensure smooth scheduling and daily operations
  

Requirements

Qualifications & Requirements

• Relevant certification or diploma in Massage Therapy, Beauty Therapy, Facial Treatments, or a related field
• Previous experience as a Massage Therapist, Facial Therapist, Spa Therapist, or Beauty Therapist is preferred
• Strong practical knowledge of massage techniques, facial treatments, skincare products, and skin types
• Excellent customer service, communication, and interpersonal skills
• Professional, well-groomed, and presentable appearance
• Ability to understand clients’ needs and recommend appropriate treatments and products
• Sales-oriented mindset with the ability to upsell treatment packages and skincare products
• Good time management and attention to detail
• Ability to work flexible shifts, including evenings and weekends, as required